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Course-
Course Fee $750.00
Funding & Claims Availability-
  • SFC (SKILLSFUTURE CREDIT)
  • SDF (SKILLS DEVELOPMENT FUND)
  • WTS (WORKFARE TRAINING SUPPORT)
  • MCES (MID-CAREER ENHANCEMENT SCHEME)

WSQ Manage Customer Services

Course Info Schedule Registration

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

Through our experiential classroom training, learners will learn how to:

Establish customer service standards 

Implement customer service standards 

Maintain and monitor customer service standards 

Improve customer service system 


This course will benefit F&B  personnel involved responsibilities in managing customer service in the organization, such as; Operation Managers, Multi-Outlet Managers, Outlet Managers and Assistant Outlet Managers in F&B service. 



Course Duration: 27 hours (Classroom Training – 24 hours, Assessment – 3 hours)

Course Fees: $750

Mode of Instruction:
  • Lecture
  • Discussion
  • Demonstration / Practice
  • Role Play
  • Observation / Feedback
Mode of Delivery: Full-Time

Mode of  Assessment:
At the end of the course, learners are required to complete a total of 3 hours of summative assessment, comprising a written assessment, case studies and role play.

Qualification 
Upon successful completion of course and assessment, learners will be awarded a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

Entry Qualification: 
  • Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
  • For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.
Average Teacher to Student Ratio: 1:20



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